Your customers check their phones dozens of times a day. We make sure your brand shows up at the right moment with a message worth reading. Not a discount blast. Not a copy-paste of your email campaign. A coordinated, lifecycle-integrated SMS system that captures revenue at touchpoints email alone can't reach.
SMS is the most intrusive channel a brand owns. That's exactly why it works, and exactly why it needs to be coordinated with the rest of your retention stack. We make sure every text earns the buzz it caused.
SMS is not a second email channel. It is a different channel, a different intimacy, a different audience contract. Brands that treat it that way get rewarded with conversion. Brands that copy-paste their email campaign into SMS get unsubscribed.
eCommerce brands already running email who want to add SMS as a second retention channel without over-messaging their customers.
Brands currently using SMS as a standalone blast tool and seeing diminishing returns, high opt-out rates, or low engagement.
DTC brands with a high mobile traffic percentage that want to meet customers where they already are with messages that feel personal and timely.
The SMS Automation Infrastructure is the engine. The four cards on the right are the disciplines that keep it sharp, compliant, and coordinated with everything else you're sending.
A complete SMS flow system covering welcome, cart recovery, post-purchase, browse abandonment, winback, and VIP sequences. Every SMS flow is coordinated with your email flows so customers never get double-messaged. Multiple flows in each category, each triggered by specific behavior and timed to complement, not compete with, your email program.
Strategic SMS sends coordinated with your email campaign calendar. Not duplicating email content through a different channel. Every SMS campaign has its own angle, its own message, and its own reason to exist. Segmented by engagement and purchase behavior.
Full TCPA compliance setup including opt-in flows, consent management, proper disclosures, and quiet hours configuration. Subscriber preference center with frequency controls to reduce opt-outs and keep the list healthy.
A complete SMS and email coordination map. Every touchpoint is mapped across both channels so you know exactly which message goes where, when, and why. No customer gets over-messaged. No revenue opportunity gets missed.
Monthly performance report covering revenue, click rates, opt-out rates, conversion rates, and strategic next steps. We monitor opt-out rates closely and adjust to keep engagement high and subscriber trust intact.
SMS rolls out faster than email because the volume of creative is lower. The difference between a good SMS program and a great one is what happens after the launch, not before.
We evaluate your current SMS setup or lack of one, audit your mobile traffic data, and map where SMS will have the highest impact in your customer lifecycle. We identify the touchpoints where SMS will outperform email.
We design the complete SMS architecture to complement your email program. Every touchpoint is mapped across both channels so they reinforce each other. No customer gets the same message twice through different channels.
Copy, compliance setup, flows, segments, and triggers are built and QA'd before launch. We handle every technical detail including TCPA compliance, opt-in mechanics, and quiet hours configuration.
Ongoing optimization of timing, copy, frequency, and segmentation. We monitor opt-out rates closely and adjust to keep engagement high and subscriber trust intact. Monthly reporting with clear next steps.
If you're ready to add a second retention channel that actually works with your email program instead of against it, let's talk. We'll assess your current setup and show you exactly where SMS fits into your customer lifecycle.
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